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VAT Exemption

The law in this country states that any person who is disabled or has a long term illness can claim VAT exemption on products that are designed or adapted to aid personal or domestic use. You don’t need to be a registered disabled person or eligible for any other benefit to qualify for VAT Exemption.

Disabled people can claim VAT exemption on installations, repairs, maintenance, products that have been designed solely for disabled people, spare parts and accessories. Products such as disabled wheelchairs, stair lifts, disabled bathrooms, ramps, widening doors, braille support aids are just a few of the examples this applies to.  The VAT exemption does not apply to elderly people or people with a temporarily illnesses or broken limbs.  

The following must apply:

A person is 'chronically sick or disabled' if they:

  • If they have a physical or mental impairment that has a long-term and severe effect on their ability to carry out everyday activities
  • have a condition that doctors treat as a chronic sickness (like diabetes, for example)
  • if they have terminal illness


How to Claim VAT Exemption from our website.

When purchasing an item from our website please ensure that you complete our VAT Exemption form which you will find to under the information section. If you have any queries regarding this or VAT Exemption please feel free to contact our mobility team who will be more than happy in answering your questions.

Once our sales team has received your VAT Exemption form we contact you to complete your order.

Please note: we can't apply VAT Exemption to any online orders.


and that I am receiving goods from (Etills Ltd) for an eligible chronically sick or disabled individual or for my domestic or personal use.

By completing this form you authorise Etills Ltd to hold your information on file. This data will be used for VAT accounting purposes only.

We may contact you to verify the information you have provided.


Contact us today on - 01763 261781